Citibank customers and non-customers alike may be eligible for a payout ranging from $350 to $850 as part of a $29.5 million settlement over unauthorized robocalls.
If you received an automated or prerecorded call from Citibank about a past-due credit card between August 15, 2014, and July 31, 2024, you could be entitled to compensation. However, the claim deadline was December 20, 2024, meaning that no new claims are currently being accepted.
But what happens next? Here’s what you need to know.
Why Is Citibank Paying Out?
A lawsuit, Head v. Citibank, N.A., accused Citibank of violating the Telephone Consumer Protection Act (TCPA) by making unauthorized robocalls to non-customers. According to the lawsuit, the bank repeatedly called people who had no business relationship with them regarding overdue credit card accounts.
Instead of fighting the case in court, Citibank agreed to settle for $29.5 million to compensate affected individuals.
Who Was Eligible to File a Claim?
People qualified for compensation if:
- They were not a current or former Citibank customer or authorized card user.
- They received a prerecorded or automated call on their cell phone between August 15, 2014, and July 31, 2024.
- The call was about a past-due Citibank credit card account.
If you met these criteria and submitted a claim before the deadline, you should be in line to receive a payment.
How Much Money Will Claimants Get?
Claimants are expected to receive between $350 and $850, depending on the total number of approved claims. Some individuals who received multiple unauthorized calls may get even higher amounts—potentially up to $2,500.
The final approval hearing for the settlement is scheduled for January 14, 2025. Once approved, payments should be distributed in the following months.
What If You Missed the Deadline?
If you didn’t file a claim by December 20, 2024, you may not be eligible for compensation. However, it’s still a good idea to keep an eye on the official settlement website (headtcpasettlement.com) for updates in case there are any changes or additional rounds of payments.
Final Thoughts
This case serves as a reminder that companies must follow consumer protection laws or face significant financial consequences. If you believe you received similar robocalls from other companies, you may want to explore your legal options.
For those who submitted claims on time, be sure to check your email or the settlement website for updates on when payments will be sent out.
